Care with Passion

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Last Updated: May 29, 2024

Introduction and Scope

At Serenity Empire Senior Living, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with applicable data protection laws including the General Data Protection Regulation (GDPR). This policy applies to all personal data processing activities carried out by Serenity Empire Senior Living.

Data Collection Practices

We collect personal information through a variety of means, both directly and indirectly. Direct collection occurs when you provide information to us, such as when you fill out forms or communicate with us via phone or email. Indirect collection may involve automated technologies like cookies when you visit our website. The types of personal information we collect include, but are not limited to:

  • Contact information (name, email address, phone number)
  • Demographic details (age, gender)
  • Financial and payment information

The lawful basis for collecting and processing this data lies in fulfilling contractual obligations, complying with legal requirements, and pursuing our legitimate business interests.

Usage Details

The information we gather is used for the following purposes:

  • To communicate with you and respond to your information requests.

Data Sharing Policies

We may share your personal data with selected partners and third parties to fulfill our services, including healthcare providers, financial institutions, and government agencies. These entities are governed by strict data protection agreements ensuring that they follow equivalent standards of data privacy and security. Your data may also be shared to comply with legal obligations.

User Rights

Under relevant privacy laws, you have several rights regarding your personal data, including:

  • Right to unsubscribe: You can choose at any time not to get information from us by replying or clicking on unsubscribe

Requests to exercise these rights can be submitted via our contact information provided below.

Security Measures

We implement stringent security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data storage.

Data Retention

We retain personal data only for as long as it is necessary to fulfill the purposes for which it was collected or to comply with legal obligations. The retention period is determined based on applicable legal requirements and the nature of the data.

Policy Updates and Contact Information

We may update this Privacy Policy from time to time to reflect changes in our data practices or relevant laws. The latest version will be posted on our website, with the date of the most recent update clearly indicated.

For any privacy-related inquiries, please contact:

Grievance Redressal

If you have any complaints or grievances regarding our data handling practices, you are encouraged to contact the Officer using the details above. We commit to addressing and resolving all issues promptly and fairly.

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